The chairman of Heathrow Airport, Lord Paul Deighton, has laid the blame for travel chaos on airlines failing to recruit enough baggage handlers.
He said wages were not being paid at market rate and that had led to a shortage of staff. He said the whole travel industry was "grappling" with the legacy of surviving during the pandemic with no income.
European airports, particularly Heathrow, have struggled to get into gear since Covid-19 travel restrictions were dropped. Passengers have endured last-minute flight cancellations, huge queues at check-in and security, and missing luggage. It was given an ultimatum by the UK government to fix the problems swiftly.
Last week, Heathrow introduced a 100,000 daily passenger limit in an attempt to manage the disruption and ordered airlines to rip up their schedules.
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